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Terms & Conditions

 

Our terns & conditions do not affect your statutory rights.
 
Please read these terms and conditions carefully. They set out the terms under which Class Pictures together with the content, ordering and online services are made available to you. By employing our services, purchasing our products and accessing our website  you agree to be bound by these terms and conditions.
 

Copyright Notices

Class Pictures retain copyright on all photographs. They may not be copied, published or reproduced in anyway without our written permission. The exception being the purchase of a digital copy of a portrait which can be reproduced under licence for non-commercial, personal use.
 

Use of images for promotional use

Class Pictures may use any of its photographs (without specifically identifying any particular subject in the photograph) for promotional use including but not limited to; it’s own website, promotional brochure, promotional mail shots and portfolio.
Individual requests not to use a specific image for our promotional use may be made by contacting Class Pictures.
 

Delivery

We aim to dispatch all orders within 28 days.of the processing of payment.
Packages can still be classed as in transit up to 7 working days from the date that it has been dispatched. Therefore if you have not received your order, please wait 7 days from the date that you are notified of dispatch before contacting us.
If 7 working days have passed then please contact us either by email on This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01462 676 523, we will then be happy to help trace your order. We will always endeavour to rectify the situation for you as soon as possible.

 

Cancelling an order

As all of our products are bespoke and custom made, orders can only be cancelled within 24 hours of being placed by calling our office on 01462 676 523
 

Returning products

All orders placed by you that contain an image, will be individually printed for you. There-fore it is not possible to return an order or claim a refund if you have made an error. Orders for digital products cannot be refunded.
For all other products, customers have 14 days to return any unwanted goods. Please re-turn the item to the address below by recorded delivery at your own cost. Unwanted items may incur a handling charge.
Faulty goods MUST BE returned within 14 days, please contact us either by email on This email address is being protected from spambots. You need JavaScript enabled to view it.  or call 01462 676523. As soon as we receive the item/s and they have been checked, we will either refund your card or send a replacement. We apologise for any inconvenience that this may cause.
 

Complaints

Complaints must be made directly to Class Pictures within 3 working days of receipt of goods. Either by email on This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling 01462 676 523
 

Debit / Credit Card information

Class Pictures do not retain any information regarding your credit or debit card number, expiry date or card security code.
 

Personal information

Class Pictures will not sell, distribute or disclose information about you either as an indi-vidual or your personal ordering information without your consent or unless required to do so by law. The Information we gather may include name, delivery address, email address, telephone number, and any personal preferences in connection with your order.
 

Class Pictures
3 Arden Press Way
Letchworth Garden City
Hertfordshire
SG6 1LH



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